REGISTER IN ADVANCE ONLINE: Our class size is limited so we strongly encourage you to register in advance online to secure a spot in class. Classes may be canceled if there are not enough participants. Please use MindBody or our website to sign up. All clients must have an account to attend a class as it requires you to sign our liability release.
CLASS PASS POLICIES: 5 and 10 class passes expire one year from the date of purchase. All are non-refundable.
CANCELLATION POLICY: We have a 6 hour cancellation policy. No shows and cancellations within the 6 hour timeframe will be charged in full (a class will be removed from your online pass). There are no exceptions to this as we like to be fair to all of our clients. Unlimited monthly clients (1 or 3 month) and RISE UP squad clients will be charged a $10 fee for each late cancel or no show. This policy helps our instructors to prepare for class in a timely manner. If you know you will not be able to attend a class, please cancel your reservation online. You do not need to email the studio when you cancel.
There is a 24 hour cancellation policy for special events/workshops. If you do not cancel within this timeframe, you will be charged in full.
STUDIO CANCELLATIONS: A class may be cancelled if:
- Inclement Weather
Clients will be notified 1 or more hours in advance of the class via email and/or text depending on weather. We will also post on social media.
- 3 or Less Clients Signed Up
Class will be cancelled ONE hour before class time, if not more than 3 people have signed up. You will be notified via text (if we have your mobile number in your account) and/or email. The class will also show up as CANCELLED on the schedule online. Please check the schedule and your email before coming to class.
- Inclement Weather
If the studio cancels a class, you will NOT lose a pass or be charged for the class.
TALKING & CELL PHONES: We like to keep it fun in the studio, but please limit conversations during class. They can be a distraction to others in class as well as the instructors. Please be sure your cell phones are silenced and tucked away during class. This is your time to connect with yourself, but if you need to have it close by for an emergency, we understand. Be mindful of the energy you bring into the studio.
ARRIVING TO CLASS/LEAVING EARLY: The studios open 15 minutes before the start of each class. Please arrive with enough time to be able to get your equipment & get settled on your mat. If you are running late, just let us know, but if you will be more than 10 minutes, we ask that you cancel the class since your warm up is important. If you need to leave class early, we understand & that’s cool with us. Please let the instructor know before class. Exit as quietly as you can and leave your equipment where it is, we’ll take care of that! Cool down, stretching and savasana are so important so please always try to stay if you can.